WJO Visual Intelligence

Modern Service Reporting For a Better Customer Experience

Ultimate transparency.
Seamless communication.
Better customer experience.

WJO uses visual intelligence to keep you informed and help you make decisions when it comes to maintaining your facility.

Visual Insight = Trust & Transparency

WJO’s cloud-based Visual Intelligence platform leverages photos and videos to seamlessly provide both technicians and facility managers an easy-to-digest overview of maintenance status, repairs, and recommendations.

Video and Audio Breakdown

WJO equipment technicians use video to walk through a summary of outcomes from service requests, providing insights into equipment status, and sharing any further recommendations for repairs and preventative maintenance.

Everything You Need in a Single Location

Video and photos, combined with supporting PDF manuals and equipment specifications, are stored in a single database and accessible through shared web-links.

Easy Access

All visual content is intelligently tagged within the database and made available through easy-to-share web-links delivered to you. No tedious data exchanges or security complications to worry about.

Formats Match Your Preference

Receive video and photo reports via text message, email, and/or right inside your service receipt. Something specific you want to see monitored in your updates? Just let us know, and we’ll make that part of your deliverable.

Promoting Trust and Transparency

It’s a requirement.

Trust and transparency are the foundation for any meaningful relationship. At W.J. O’Neil, we strive to honor those values and build and maintain strong relationships with every one of our customers.

Visual Intelligence in Action

A Customer’s, Technician’s, and Manager’s Best Friend

Evolving Job Site History

Photos and videos accumulate in a single database, available to you and accessible through shared web-links.

of work performed and any additional recommendations provided to you in visual detail.

Access to Historical Data & Remote Support

Insight into previous repairs and recommendations on every site allows our technicians to spot and prevent potential recurring issues.

If a technician ever needs assistance, he or she can connect remotely with another one of our experts — without adding hours to the job, having to roll another truck to your site, or requiring an extra visit.

24/7 Service Contact